Shipping & returns
Clear expectations, from our door to yours.
Where we deliver
We deliver to US addresses only. Shipping is free on all orders, with no minimum spend. Choosing AUD, GBP or EUR changes your order currency, not the delivery area. We do not offer international delivery.
Delivery timing
Allow 10–15 business days in total for processing and delivery after payment is accepted. This is a combined window, not two separate waiting periods. Business days are Monday through Friday, excluding US public holidays. We do not offer expedited delivery.
When your order ships, we will email shipping information and tracking where available. Please check your delivery address before paying and contact us promptly if it needs correction. An address change may not be possible after dispatch.
Delays and missing parcels
If we cannot meet the stated shipping window, we will notify you, provide a revised date, and offer the choice to agree to the delay or cancel unshipped items for a full refund. We will not substitute another product without your agreement.
If your order has not arrived within 15 business days, or tracking shows delivery but you cannot find it, email support@verdantlanenaturals.com with your order number. We will investigate with the carrier and arrange an appropriate replacement or refund for a confirmed lost order.
Cancellations
Email support@verdantlanenaturals.com as soon as possible to request cancellation. Orders can be canceled for a full refund before dispatch. If your order has already shipped, the return policy below applies.
Returns within 30 days
Contact support@verdantlanenaturals.com within 30 calendar days of delivery to request a return of unopened products with their original seals intact. Include your order number and the items you wish to return. We will provide return instructions and the correct return address by email. Do not send products without contacting us first.
Ship an approved return within 14 calendar days after receiving the instructions. You pay return postage for a change of mind; use a tracked service and retain proof of postage. There is no restocking fee. Opened or used products cannot be returned for a change of mind.
Damaged, incorrect or defective items
If an item arrives damaged, incorrect, or with a broken seal, do not use it. Email us as soon as possible with your order number and photos if available. We will arrange a replacement or refund and cover any required return postage. The unopened-only rule does not limit your rights for defective or misdescribed items.
Refunds
We will email you after inspecting a return and issue an approved refund within 7 business days. Refunds go to the original payment method in your order currency. Your bank or payment provider may take additional time to post the credit. Any currency conversion or bank fees are governed by your provider. These terms do not limit rights that cannot be waived under applicable law.
Verdant Club
Membership can be canceled anytime by emailing support@verdantlanenaturals.com. Cancellation stops future renewals and benefits continue until the end of the paid period. See the Club page for billing, sample delivery, and refund details.